Cancellation Policy

DC GUIDELINES visit https://www.distinctioncreole.com/policies Section Return & Refund Policy Return and Refund Policy for all Orders of Perishable Products A. Return Policy for Products Non-Returnable: Due to the nature of perishable items, we generally do not accept returns. B. Refund Policy for Products Incorrect Orders: If the wrong item is ordered, customers are eligible for a refund or replacement of the correct item. This must be reported within 24 hours after purchase. Cancellation Policy: Bulk orders also can be canceled within 24 hours of placing the order for a full refund. After this period, cancellations may not be possible due to the preparation and handling of perishable goods. C. Process for Refunds Contact Us: Customers must contact customer service within 24 hours of receiving the order to report any issues. Resolution: Once the issue is verified, a refund will be processed within 5-7 business days or a replacement will be sent out. D. Bulk Order Considerations Quality Assurance: We strive to ensure the highest quality for all orders. Each batch/is carefully inspected before shipping. Custom Orders: For customized bulk orders, specific terms and conditions may apply. These will be communicated at the time of order placement.