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Privacy Policy of Distinction Creole - Updated: June 4, 2024

INTRODUCTION

Objective

At DC (https://www.distinctioncreole.com/), we value your privacy. To put this into practice, we take reasonable steps to protect your privacy and manage your information. This Privacy Policy describes the information we collect, its source, use, and storage.

This Privacy Policy also includes information to help you understand how the choices you make may affect the collection and use of certain information and how you can contact us with any questions or concerns.

By using this website, contacting us, or providing personal information, you consent to this Privacy Policy, agree to comply with its terms, and consent to the collection and use of your personal information as described in this Privacy Policy, in all cases subject to applicable laws.

 

Scope

This Privacy Policy at applies only to our website at  https://www.distinctioncreole.com/   (the "Website") and to visitors and users of our Website. It does not apply to information we collect through other means, online or offline, other than this Website, such as telephone, email, or mail operations regarding our activities, products, or services, as well as marketing contacts unrelated to the Website with you.

For your convenience, this Website may contain links to other websites. This Privacy Policy does not apply to any third-party website or service, and you should review the privacy policies of those sites before using them, as other sites may not treat information collected online in the same manner as we do. These privacy policies may include information on how to view, modify, download, or delete information or opt-out of certain practices. We are not responsible for the privacy practices, advertising, products, or content of these websites.

 

Updates and Changes

If we decide to change our Privacy Policy, we will post those changes on this page at                                                                                .                    If you are concerned about the use of your personal information, please visit our Website often to review these important announcements and updates.

Issues/Questions

If you have any questions or concerns about our Privacy Policy, you can contact us at distinctioncreolecontactus@gmail.com or                  https://www.distinctioncreole.com/contactus.

                                                                       .

WHAT INFORMATION WE COLLECT

This section includes a general description of the types of information we may collect about you. Those wishing to communicate with us without providing personally identifiable information via the Website can contact us via the address or phone numbers provided on our Website, or via our online chat feature.

Information You Provide to Us

We collect certain information you provide directly via this Website. We collect the contact information you provide, including:

  • Name

  • Address

  • Phone numbers

  • Email address

  • Employer or company name

  • Job title

  • Other contact information

We collect this information with your consent, to perform any contract you may have with us, and as part of our legitimate business interests.

We do not seek to intentionally collect financial information you provide directly. We do not seek to intentionally collect other information you provide directly.

We collect other potentially identifying information you provide, including:

  • Usernames

  • Passwords

  • Date of birth

We collect this information with your consent, to perform any contract you may have with us, and as part of our legitimate business interests.

We collect information about your use of the Website that you provide, including:

  • Contact preferences

  • Location

We collect this information with your consent, to perform any contract you may have with us, and as part of our legitimate business interests.

We do not seek to intentionally collect sensitive information you provide directly.

Information We Collect About You

Even if you do not submit personally identifiable information via the Website, we collect information about visitors' navigation of the Website and information about the technical effectiveness of our Website and services (such as time spent on the Website or page load time).

 

This information allows us to see which parts of our Website are most visited and helps us better understand the user experience. This data helps us improve the quality of the Website by recognizing and providing more of the features, areas, and services our visitors prefer.

In this process of information collection, we may collect personally identifiable and non-personally identifiable information (such as domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, timestamp, and clickstream data). We collect this information to perform any contract you may have with us, and as part of our legitimate business interests.

We may also create and use electronic records to compile statistics on how our visitors collectively interact with our Website by collecting, aggregating, and using information about you, such as data about the type of browser and operating system used, the web pages you view, the length and duration of your visits to our Website, the search queries you use on this Website, whether you clicked on items or links on the Website, whether you clicked on links in emails sent by us or third parties on our behalf, whether you chose to unsubscribe from certain services or information sharing, and whether you viewed or ordered certain products or services, to improve our products and services. We collect this information to perform any contract you may have with us and as part of our legitimate business interests.

We may obtain information about you from external sources. For example, we may obtain commercially available information about you from third parties, such as credit information to prevent fraud, or purchase email lists from third parties for advertising and marketing purposes. We collect this information to perform any contract you may have with us and as part of our legitimate business interests.

If you access the Website using a device, we may collect the following data about the device:

  • Device type

  • Operating system

  • Unique device identifiers

  • Device settings

  • Geolocation data

  • IP addresses

  • Browser type

  • Browser identifiers

  • Clickstream data

  • User workflow progress

We collect this information to perform any contract you may have with us and as part of our legitimate business interests.

 

USE OF PERSONAL INFORMATION

We collect personal information in order to:

  • Operate and improve our Website

  • Operate our business

  • Improve our products and services

  • Communicate with you

  • Ensure compliance with the law

Operating and Improving Our Website

Here are some examples of what we mean by operating and improving our Website:

  • Maintaining the operation of the Website

  • Personalizing your experience on the site

  • Providing support and responding to user and visitor questions on the Website

  • Ensuring information and data security

  • Resolving network operation, engineering, and troubleshooting issues

  • Preventing fraud

  • Processing payments

  • Granting access to the Website

  • Recording user accounts

  • Assigning content to the correct person

Improving Our Website

  • Improving, customizing, and extending our Website

  • Personalizing experiences

  • Understanding and analyzing how you use our Website

  • Learning about user needs

  • Tracking traffic patterns and Website usage

  • Personalizing our recommendations and promotions for you

Operating Our Business

Here are some examples of what we mean by operating our business:

  • Keeping DC in operation

  • Providing our offerings

  • Complying with legal requirements

  • Honoring orders and deliveries

  • Recruiting team members

  • Administering our business and maintaining proper records

  • Participating in the sale of all or part of our business

Improving Our Products and Services

Here are some examples of what we mean by improving our products and services:

  • Developing new products, services, or features

  • Measuring, supporting, and improving our offerings

  • Analyzing trends and conducting research to improve our products and services

Communicating with You

Here are some examples of what we mean by communicating with you, directly or through one of our partners:

  • Providing customer service

  • Sending you emails, mailings, or contacting you in another approved manner, such as by phone or SMS

  • Providing you with updates and other information related to the Website

  • Sending you marketing messages

  • Launching and managing promotions

  • Suggesting products or services of interest

  • Contacting you for research or informational purposes

  • Enabling online registration and providing customer service regarding registration

  • Sending email newsletters

Ensuring Compliance with the Law

  • Preventing fraud

  • Investigating unusual usage

  • Investigating claims and/or legal actions, law or agreement violations, and complying with applicable legal and judicial processes

  • Complying with the law

  • Preventing fraud and reducing credit risks

  • Cooperating with law enforcement and other government authorities when subject to judicial or administrative process (such as a subpoena) or as required by law

  • Responding to civil or criminal investigations, claims, or lawsuits

  • Responding as we deem necessary or appropriate to prevent physical harm or financial loss

  • Protecting the rights, property, or safety of Website visitors or the public

  • Resolving disputes

HOW WE SHARE PERSONAL INFORMATION

We do not share your personal information outside the Company unless required by law or as disclosed elsewhere in this Privacy Policy.

WHERE WE STORE INFORMATION

We must, of course, store and process your data somewhere. We store or process your data in the following countries: Canada, via the Wix platform and DC built in third-parties.

HOW WE SECURE INFORMATION

We believe in providing a safe and secure experience for all our online visitors. To this end, here are the security measures in place to protect the information collected from you such as:

  • reCAPTCHA. A good security measure to prevent automated bots from accessing or interacting with our website.

  • SSL encryption. Through Wix, the hosting platform used by DC also provides SSL (Secure Sockets Layer) encryption to secure communications between users and our website. This ensures that all transmitted data is encrypted and protected against interceptions.

  • Two-factor authentication (2FA). Mandated, the use of two-factor authentication for administrative accounts on our Wix website adds an extra layer of security by requiring a second form of verification when logging in.

  • Monitoring and protection against malware. Wix has systems in place to monitor suspicious activities and protect the site against malware and other online threats. This includes the use of firewalls and intrusion detection systems.

  • IP address blocking is a crucial security measure, preventing DDoS attacks, unauthorized access attempts, and spam. It safeguards against service interruptions, data breaches, and maintains the quality and reputation of the website. Overall, IP address blocking is crucial for enhancing online security and protecting the integrity of your website.

No security measure is perfect or impenetrable. You can mitigate the risks of these events by using a strong password, not reusing passwords, and protecting your devices against viruses and other malware.

CHILDREN'S PERSONAL INFORMATION

This Website is not intended for use by children under 14 years of age. Children under 14 years of age may not use or submit information to the Website, and their guardians must not allow them to do so. The Company does not knowingly seek to collect personal information from children under 14 years of age. If such a child or their guardian informs us, we will take reasonable steps to delete such information as quickly as possible.

COOKIES

The Website uses a common browser feature called a cookie, which assigns a unique identification to your browser and session. Cookies are typically stored on your computer's hard drive and are used to help maintain an expected user experience by tracking clicks as you navigate through the pages of our Website and informing the Website that each of your clicks comes from you individually when necessary. We may also use cookies to indicate whether you have visited the Website before. We may also use cookies that may be set by third parties with whom we have agreements that may allow us to obtain analytical information about the use of our Website.

These third-party providers may also place cookies on your computer. These third-party cookies may allow us to obtain aggregated demographic information and user statistics about you and your preferences from these third-party sources as well as other information we have about you. We collect this information with your consent in many cases, to perform any contract you may have with us, and as part of our legitimate business interests.

We may use any of the following types of cookies:

  • Essential cookies - used for logins and account management

  • Performance cookies - used for analytics, including visitor tracking

  • Functionality cookies - used for preferences (time zone and language) and enhanced content Targeting/advertising cookies - used by content partners or advertising networks

You can choose to disable cookies via your individual browser options. There are browser settings that can be set to not accept cookies or to notify you when a cookie is sent so that you can decide whether to accept it. There are other browser settings to delete already set cookies. To learn more about managing cookies with specific browsers, visit the respective websites of the browsers. The Website's features may not function properly if you disable all cookies.

Surveys and Promotions

When we conduct surveys or other promotions, we often ask users for information. Users may choose to participate or not in these activities and to disclose or not the requested information accordingly.

We may request information to better understand you as a user, such as contact information, and all of our users, such as demographic information. We use this information to provide better services and options to you and all of our users.

ADS, ANALYTICS, AND OTHER SERVICES PROVIDERS

Google provides several different technologies to our Website as part of providing services to our users. These services may include the use of cookies, which we have described elsewhere in this Privacy Policy.

You can visit Google's advertising privacy page ( https://www.google.com/policies/privacy/partners/)   to determine what options you have to control the collection and use of your information.

Similarly, Google Analytics uses cookies and device identifiers to provide its analytics. This analytics software, and others, track the use of the website (pages, forms, and files) and traffic (referral page, pages visited, and exit page) to help us understand how users use the Website. You can see details on how Google Analytics collects and processes data at "How Google uses data when you use our partners' sites or apps"

 (https://www.google.com/policies/privacy/partners/).

We collect this information to perform any contract you may have with us and as part of our legitimate business interests.

Some of the advertisers on our site may use cookies and web beacons, as described above.

We use the following display advertising companies:

  • Google AdSense

  • Bing Ads

  • Facebook Ads

  • Instagram Ads

Each of these companies has its own privacy policy governing their use of data. We collect this information as part of our legitimate business interests.

We use the following email service providers:

  • Google mail

  • Microsoft mail

Each of these mailing companies has its own privacy policy governing their use of data. We collect this information as part of our legitimate business interests.

We use the following technologies:

  • Geolocation of IP addresses

  • Google Maps API

We use the following payment service companies:

  • Paypal

  • Square

  • Wix payment

  • AfterPay

Each of these companies has its own privacy policy governing their use of data. We collect this information with your consent, to perform any contract you may have with us, and as part of our legitimate business interests.

JURISDICTION-SPECIFIC PROVISIONS

QUEBEC

DC, operating in Quebec, Canada, ensures compliance with the province's privacy laws by appointing Jean Hubert as the designated person responsible for protecting personal information. Governance policies and practices are established and implemented to safeguard personal information, including conducting privacy impact assessments for projects involving such data. DC takes measures to mitigate the risk of confidentiality incidents and maintains a register of such incidents.

Regarding the collection of personal information, DC ensures that purposes for collecting data are determined beforehand and obtains consent when collecting information from minors under 14 years old. Only necessary personal information is collected through lawful means, with a preference for direct collection from the individual concerned, except where legally authorized or for legitimate reasons.

 

To maintain confidentiality, DC implements security measures to protect collected personal information and ensures that data used for decision-making is accurate and up to date. These practices align with Quebec's privacy laws, ensuring responsible collection, use, and management of personal information by the company.

DC also commits to making its website available in French, in accordance with Quebec's linguistic requirements.

Join Jean Hubert at (                                                           ), DC's designated person responsible for protecting personal information, in ensuring compliance with Quebec's privacy laws.

ONTARIO

In Ontario, public institutions are mandated by law to protect personal information and follow strict rules when collecting, using, and disclosing it. DC acknowledges the fundamental right to privacy of every Ontarian and ensures compliance with Ontario's privacy laws and principles.

DC operates in alignment with the following access and privacy laws in Ontario:

  • Freedom of Information and Protection of Privacy Act (FIPPA)

  • Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)

  • Personal Health Information Protection Act (PHIPA)

  • Part X of the Child, Youth and Family Services Act (CYFSA)

DC recognizes the role of the Information and Privacy Commissioner (IPC) in ensuring that Ontario public institutions and health information custodians adhere to privacy laws and principles. The IPC assists individuals in resolving privacy complaints and holds broader investigative and research powers concerning privacy issues.

Regarding accessibility compliance, DC acknowledges the Accessibility for Ontarians with Disabilities Act (AODA), which mandates public websites' accessibility standards. DC ensures that its web content meets the technical requirements of the Web Content Accessibility Guidelines (WCAG) 2.0 to ensure accessibility in customer service, employment, information and communications, transportation, and public spaces.

DC meets AODA requirements by ensuring that public-facing web content meets WCAG 2.0 Level AA success criteria. Additionally, DC complies with the obligation to file accessibility compliance reports with the Government of Ontario, confirming adherence to AODA requirements.

Moreover, DC commits to making its website available in both English and French, ensuring linguistic accessibility for all Ontarians.

DC's commitment to compliance with Ontario's privacy and accessibility laws demonstrates its dedication to responsible data management and ensuring equal access to its services for all Ontarians.

Introduction

Objective

Scope

Update and Changes

What information we collect ?

Information you provide to us

Information we collect about you

Use of personal information ?

Operate and improve our website

Operate our Business

Improve our goods and services

Communicate with you

Ensure compliance with the law

How we share personal information

How we secure information

Children's personnal information

Jurisdiction-specific provisions

Issues and Questions

Improve our website

Where we store information

Cookies

About cookies and Use of cookies

Third parties and cookies

Type of cookies

Disabling cookies

Ads, analytics and other Services Providers

Survey and Promotion

Quebec

Ontario

TERMS OF USE

Introduction

Définitions

General use Of This Website

Restrictions on Use of The Website

Termination Of Access

Prohibited Information

Usage And Acess

Information You Provide

Intellectual Property

Rights

Third-Party Intellectual Property

Reporting Infringement

Responding Notice Of infringement

Objective

Disclaimers

Third Parties And Third Parties Websites

Monitoring Information and Updates

Viruses

Limitations of Liability

Term of use of Distinction Creole - Update 18-06-2024

 

INTRODUCTION

 

Welcome to https://www.distinctioncreole.com/  ! By using our website, you acknowledge that you have read and understood these terms of use (the "Terms"), which incorporate by reference our privacy policy located at https://www.distinctioncreole.com/policies, and agree to be bound by the Terms. It is your responsibility to review these Terms before using the website. If you do not understand or have any questions regarding the Terms, please cease using the website and contact us at distinctioncreolecontactus@gmail.com Any modifications to these Terms will be effective immediately upon posting on the website, unless otherwise stated. We reserve the right to modify the content of the website at any time, with or without notice. These Terms apply solely to the website and do not apply to any other websites, even those controlled by us, that may be linked to the website. To access the terms of use or privacy policies of linked websites, you must refer to the policies of those websites.

 

Objective

The website is intended to allow potential customers to learn about our products, services, and about DC in general.

Definitions

  • "DC" means Distinction Creole, a sole proprietorship in Canada, which is the owner and operator of the website.

  • "Website" refers to the website located at https://www.distinctioncreole.com/

  • "Content" refers to all material existing or having existed on the website in any form, of any origin and in any form, whether digital, electronic, published, deleted, archived, embedded or linked, or content on a sub-page of the website or existing as data, designs, text (on each page of the website, whether editorial, navigational or instructional), images, graphics (including all logos, buttons and other graphic elements of the website, including color combinations and layout of the website, excluding third-party trademarks and intellectual property), code or programming (including both client-side and server-side code (including compiled or interpreted code in any computer language, databases, etc.) used on the website), and includes all material that we have provided on or in connection with the website or that any user has submitted, posted, uploaded, or otherwise provided to the website.

  • "Services" means all products or services provided by or through DC.

  • "User" means any person or entity, as applicable, who accesses the website. As a user, you are subject to these Terms and our privacy policy https://www.distinctioncreole.com/policies and agree to comply with all terms and conditions contained in these Terms.

USE AND ACESS

General use Of This Website

We hereby grant you a limited license to view and use the website solely for personal and professional purposes and only as an aid to interact properly with the website as a user. You may use the website only in a manner consistent with your personal and professional needs in good faith. The website and Services are not intended for use by children under the age of 14. Children under the age of 14 may not use or submit information on the website, and their guardians must not allow them to do so. Persons over the age of 14 but under 18 years of age may access the website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and is responsible for all actions of the user taken on the website. These age restrictions are based on applicable law for the benefit of these children.

Restrictions on Use of The Website

Any unauthorized use by you or on your behalf, including as described in this section of these Terms, will automatically terminate the license we have granted you, and you will no longer be able to use the website for personal or professional purposes. Unless otherwise provided in these Terms or by the website itself, you may not:

  • use (or plan, encourage, or assist others to use) the website for any purpose or in any manner prohibited by these Terms or applicable law;

  • download (other than caching pages), extract, summarize, copy, or create derivative works from any part of the website;

  • collect information from the website using data mining, robots, spiders, or similar data gathering techniques;

  • interfere with the proper functioning of the website, including attacking, hacking, or otherwise attempting to penetrate elements not accessible to the public of the website or its servers or networks, using bots, Trojan horses, viruses, DNS attacks or any other technology designed or intended to interfere with the proper functioning of the website or the use of the website by any user;

  • bypass or attempt to bypass any security technology or access control implemented on the website or its associated servers and networks;

  • advertise or otherwise engage in any commercial activity, including any pyramid scheme, network marketing, Ponzi scheme, or similar;

  • impersonate or misrepresent your connection with any other entity or person or otherwise manipulate identifiers to disguise the origin of content;

  • disrupt the normal flow of communications or affect the ability of any user to use this website; or

  • encourage illegal activity or the intent to commit an illegal act or violate any applicable local, national, or international law.

 

Termination Of Access

The use of this website is not a legal right. We reserve the right to suspend or terminate your access to the website for any reason or no reason at any time, in our sole discretion, regardless of the potential consequences for you and your activities.

INFORMATION YOU PROVIDE

If you choose to provide personal information via this website, the information will only be used for the purposes described in our privacy policy at https://www.distinctioncreole.com/policies. We may collect or share certain information based on your use of the website, as described in and subject to our privacy policy.

To facilitate communications between you and us, this website offers you the option to contact us. While we strive to protect and secure our online communications, and use the security measures detailed in our privacy policy to protect your information, you and we acknowledge that the transmission of data over the Internet cannot be guaranteed to be completely secure and that security measures are neither perfect nor impenetrable. You agree to release us from (1) any liability to you for any unaccepted or unprocessed email instruction or request, and (2) any loss or damage resulting from any unauthorized use by third parties of the information you send via email.

If you wish to transmit sensitive information, please contact us without including sensitive information to arrange a more secure means of communication.

Subject to the privacy policy, any information other than legally acquired personal information about the individual on the site by DC (Name, first name, telephone number, email, address, date of birth), which you submit to us such as material, suggestion, idea, or comment (each, a "Submission") is considered non-confidential. By submitting a Submission, you grant, will grant, and agree to grant us an irrevocable, unlimited worldwide license to use, modify, reproduce, adapt, transmit, sell, license, sub-license, create derivative works, publicly display, perform, and distribute the Submission for any purpose (commercial or otherwise), in any form, media, or technology, known or developed later, alone or as part of other works, without payment or other compensation to you. This license includes the right to use the Submissions and any ideas, concepts, or know-how contained in the Submission for any purpose, including the development, manufacture, distribution, or marketing of products or services.

Prohibited Information

Please do not send us confidential information, trade secrets, or proprietary information via the website. They are not protected by a confidentiality agreement, and you do so at your own risk.

Information you submit via the website or otherwise may not contain:

  • Commercial speeches, such as links to other websites, solicit money, or offer securities, or contain chain letters, pyramid schemes, or spam;

  • Third-party intellectual property, including trade secrets, except as permitted by applicable law (i.e., fair use or appropriate authorization) or infringe such intellectual property;

  • False or misleading material, impersonate another person, or misrepresent or mislead about identity, gender, or age;

  • Harmful, threatening, abusive, harassing, defamatory, obscene, invading another's privacy, or otherwise illegal material;

  • Viruses, worms, time bombs, Trojan horses, or other harmful or disruptive components or links to such items; or

  • Any robot, spider, website search/recovery application, or other manual or automatic device or process to retrieve, index, "data mine," or reproduce or circumvent the navigation structure or presentation of the website or its content.

Intellectual Property Rights

DC owns all intellectual property rights related to the DC trademark and any other content, including: copyright, trademark, service mark, trade name, commercial presentation, logo, patents and patentable matter, trade secrets, and data elements and other content that have or provide the "look and feel" of the DC brand image, as well as our own content, including text, graphics, programming (including source code and object code), photographs, videos, and audio contained on the website (the "Intellectual Property"). Any other intellectual property not owned by DC is the property of its respective owner or licensor, as applicable.

We reserve all rights to all our intellectual property. Your use of the website does not grant you any rights or license regarding intellectual property, except as expressly provided in these Terms.

You may not display, copy, modify, create derivative works, sell, or distribute any part of the Intellectual Property, nor use it in any way for public or commercial purposes, except as provided in these Terms and for the intended purpose of the website.

Infringing Third-Party Intellectual Property

We respect the intellectual property of others, and we ask you to do the same. We may, under appropriate circumstances and at our discretion, suspend or terminate the use of the website by users who infringe the intellectual property rights of others.

 

Report A Violation

Only the owner of intellectual property rights can report potentially infringing items via this reporting system. If you are not the owner of intellectual property rights, you must contact the owner of the intellectual property rights, who may choose to use the procedures set forth in these Terms.

If you believe your work is subject to copyright or trademark infringement, provide our copyright agent with the following information:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

  2. Identification of the copyrighted work claimed to have been infringed or, if multiple copyrighted works on a single online site are covered by a single notification, a representative list of such works on that site;

  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to allow us to locate the material;

  4. Information reasonably sufficient to allow us to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted;

  5. A statement that the complaining party believes in good faith that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Send the reporting information to our agent designated for notifications of copyright or trademark infringement as follows:

  1. By email: distinctioncreolecontactus@gmail.com

  2. By mail: Marie Louise McGregor

Once a proper and good faith infringement notification is received by the designated agent, our policy is to:

  1. Remove or disable access to the material claimed to be infringing;

  2. Notify the user whose material has been removed or disabled; and

  3. For repeat, blatant, or bad faith infringers, remove the allegedly infringing material from the website and, at our discretion, terminate that user's access to the website and services.

 

Responding to an Infringement Notification

If, after receiving a copyright infringement notification from DC, you choose to send us a counter-notification, the counter-notification must be written, provided to our designated agent, and include substantially the following (please consult your own attorney or see the Copyright Act (R.S.C., 1985, c. C-42) to confirm these requirements):

  1. A physical or electronic signature of the user;

  2. Identification of the material that has been removed or to which access has been disabled and the location where the material appeared before it was removed or disabled;

  3. A statement under penalty of perjury that the user has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and

  4. The user's name, address, and telephone number, and a statement that the user consents to the jurisdiction of the federal district court for the judicial district in which the address is located, or if the user's address is outside of the United States, for any judicial district in which DC may be found, and that the user will accept service of process from the person who provided the notification under subsection (c)(1)(C) or an agent of such person.

Send the counter-notification to our agent designated for notifications of copyright or trademark infringement as follows:

  1. By email: distinctioncreolecontactus@gmail.com

  2. By mail: Marie Louise McGregor

In Canada, under the Copyright Act (R.S.C., 1985, c. C-42), any person who knowingly makes a false representation that any material or activity is infringing may be liable for damages, including costs and attorneys' fees, incurred by the alleged infringer or by the copyright owner or licensee.

Disclaimers and Limitations

Your consent and agreement to the following disclaimers and limitations are a material inducement for us to allow you to access the website or use the services.

DISCLAIMERS

DC DOES NOT GUARANTEE THAT THE CONTENT, FUNCTIONS, OR SERVICES CONTAINED IN OR ACCESSED THROUGH THE WEBSITE WILL BE UNINTERRUPTED, ACCURATE, RELIABLE, OR ERROR-FREE. YOU, AND NOT DC, ASSUME THE COST OF ALL NECESSARY MAINTENANCE, REPAIR, OR CORRECTION IN THE EVENT OF ANY LOSS OR DAMAGE ARISING FROM OR RELATING TO THE USE OF THE WEBSITE, ITS CONTENT, OR ANY SERVICE. DC DOES NOT GUARANTEE OR MAKE ANY REPRESENTATION REGARDING THE USE OF THE WEBSITE OR THE RESULTS OF ITS USE WITH RESPECT TO ACCURACY, RELIABILITY, OR OTHERWISE. THE WEBSITE MAY CONTAIN ERRORS (INCLUDING TECHNICAL OR TYPOGRAPHICAL ERRORS), AND WE MAY MAKE CHANGES TO THE WEBSITE AT ANY TIME, WITH OR WITHOUT NOTICE. NEITHER DC NOR ANY OTHER PERSON OR ENTITY ASSOCIATED WITH THE DESIGN OR MAINTENANCE OF THE WEBSITE SHALL BE LIABLE FOR ANY DAMAGE, LOSS, INJURY, OR MALFUNCTION RELATED TO YOUR USE OF THIS WEBSITE OR THE SERVICES.

THIRD PARTIES AND THIRD-PARTY WEBSITES

The website may contain links to other websites for your convenience and information. Links may be contained on pages, in blog posts, emails from us, or newsletters that we make available from time to time.

These links may be to advertisers, retailers, payment processors, content providers, social networks, or other companies that may use our logo or style due to a co-branding agreement. These websites may be operated by companies not affiliated with DC and may have different privacy policies and terms of use. Notwithstanding the presentation of, or links to, any third-party information or website on the website, such presentation is not an endorsement, guarantee, representation, or warranty, express or implied, by us on behalf of any third party. DC does not control the content that appears on these websites or their privacy practices.

We disclaim any responsibility for the content, matter, or substance of any information accessible or obtained from third-party websites accessible from the website. Access to third-party websites from our website is therefore at your own risk.

These Terms apply only to the website and do not apply to any website, even those controlled by us, that is linked to the website. To access the terms of use or privacy policies of linked websites, you must refer to the policies of those websites.

 

Monitoring Information and Updates

We try to ensure that the information on the website is complete, accurate, and up-to-date. Despite our efforts, the information on this website may be inaccurate, incomplete, or outdated, and we make no representation as to the completeness, accuracy, or timeliness of any information on the website, such as information on the nature or characteristics of any goods or services we provide, including prices or terms of sale.

We assume no obligation to review or monitor the content or other information submitted to the website by third parties. We may review some, none, or all the information submitted to the website. We reserve the right to delete, edit, or reject any information submitted to the website for any reason or no reason. You assume responsibility for verifying the accuracy of any information posted through your independent investigation.

We reserve the right to cooperate with all law enforcement authorities or court orders requesting or directing us to disclose the identity of anyone posting messages or otherwise making available any materials believed to violate these Terms or applicable law.

You consent to our disclosure, without further consent or prior notice to you, of your IP address, username, name, IP location, or any other information required by any subpoena issued by a court or law enforcement authority or government agency. We may challenge any subpoena on legal grounds, but we are not obligated to do so.

Viruses

DC assumes no responsibility or risk for your use of the Internet and the countless risks it presents.

We cannot and do not guarantee that the materials contained on this website will be free of viruses, worms, or other codes or hazards with destructive properties (collectively, “Viruses”). It is your responsibility to ensure that you have adequate procedures, firewalls, checkpoints, and backups in place in your computer system to meet your particular needs for protection against Viruses.

Limitations of Liability

IN NO EVENT SHALL DC, ITS AFFILIATES, OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, INDIRECT, OR SPECIAL DAMAGES (INCLUDING LOST PROFITS) WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT DC IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SINCE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE LIMITATIONS SET FORTH IN THIS SECTION MAY NOT APPLY TO YOU. IF THE FOREGOING LIMITATIONS ARE FOUND TO BE UNENFORCEABLE FOR ANY REASON, AND IF DC IS FOUND LIABLE BY ANY COURT, DC'S MAXIMUM LIABILITY TO YOU FOR ANY TYPE OF DAMAGES SHALL BE LIMITED TO THE AMOUNT YOU PAID TO DC FOR THE SERVICES.

Disputes Indemnification

You will indemnify, defend, and hold DC, its affiliates, and their respective officers, directors, managers, agents, employees, and contractors harmless from any loss or liability, including reasonable attorney's fees and trial costs, arising from any claim, action, demand, liability, and settlement, including third-party claims and causes of action, arising from or related to any of the following: (1) your use of the Website or Services; (2) the information, including Submissions, that you submit, transmit, or otherwise make available through the Website; (3) your violation of these Terms; (4) your use of third-party intellectual property; (5) any investigation involving you or your conduct by DC, law enforcement, or government authorities; and (6) your violation of any applicable law.

Waiver

You, on behalf of yourself and your successors and assigns or heirs and personal representatives, as applicable, hereby irrevocably and entirely waive any claim, action, cause of action, arbitration, liability, obligation, damage, loss, penalty, or fine, known or unknown, arising from or in connection with information or Submissions provided by third parties to, through, or in connection with the Website or Services.

Dispute Resolution

• Governing Federal Law. Canadian law governs your use of the Website, the Services, and all disputes, claims, actions, suits, or other proceedings arising from or related to the Website, the Services, these Terms, or the privacy policy.

• Dispute Resolution. The parties must first attempt in good faith to resolve any dispute, claim, or controversy arising from or related to the Website, the Services, these Terms, or the privacy policy by negotiation before initiating any action, other than an action for preliminary injunction.

• Venue. Any mediation, dispute, or judicial proceeding based on or arising from the Website, the Services, these Terms, or the privacy policy must be brought before the state or Provincials courts sitting in Quebec or Ontario.

• Jurisdiction. You and DC hereby irrevocably consent to the personal jurisdiction of these courts. You and DC declare that these courts are a convenient forum.

• Time to File a Claim. Notwithstanding any law or contrary provision, any claim under these Terms or the privacy policy must be filed within one (1) year after the cause of action arises, or such claim will be forever barred and deemed released.

• Fees and Costs. The prevailing party in any action or proceeding under these Terms will be entitled to recover the reasonable attorney's fees and other costs incurred in such action or proceeding, in addition to any other relief to which the party may be entitled.

Additional Provisions

  1. Entire Agreement. These Terms, along with the privacy policy and the DC Guidelines all  present in https://www.distinctioncreole.com/policies, constitute the entire agreement between you and DC governing the Website or Services and supersede any prior agreement or understanding, oral or written, between you and DC regarding the Website or Services. Each of us represents to the other that we do not rely on any representation or promise not set forth in these Terms or the privacy policy. You may also be subject to additional contractual terms if you use or purchase certain Services from DC and enter into a separate agreement.

  2. Waiver. DC's failure to enforce any right in these Terms or the privacy policy does not constitute a waiver of that right or any other provision.

  3. Severability. If any provision of these Terms or the privacy policy is found unenforceable for any reason by a court, it will not affect any other provision, and these Terms or the privacy policy will be interpreted without regard to the unenforceable provision.

  4. Local Laws. Materials on the Website may not be appropriate or available for use in your region. Persons who choose to access the Website do so on their own initiative and at their own risk and are responsible for compliance with local laws, rules, and regulations. DC may limit the availability of the Website, in whole or in part, to any person, geographic area, or jurisdiction.

  5. Relationship. These Terms do not create any partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between the parties.

  6. Assignment. DC may assign these Terms or the privacy policy and delegate any of its obligations.

DC Guidelines

DC Guidelines
Welcome to Distinction Créole! Our goal is to ensure you have a smooth experience while exploring, purchasing, or becoming part of our community. This guide will walk you through each step of the process and provide important information for a seamless interaction with our platform.

Before Purchasing
Before making a purchase, we encourage you to:

  • Explore Our Products: Learn more about our offerings, including our catering services, delicious snacks, fresh tropical juices, and signature dishes. Everything is described in detail for easy understanding.

  • Check Availability: If you're interested in a specific catering service or product, use our convenient QuickBook feature to check available dates and times for booking.

  • Membership Benefits: Consider subscribing to receive exclusive offers, deals, and updates. If you're a business, explore the benefits of becoming a distributor for DC products.
     

During Purchasing
When purchasing with us, here’s what you can expect:

  • Step 1: Selecting Your Items: Choose from our diverse range of products. Whether you're booking catering services or buying items like snacks, desserts, or juices, the process is straightforward.

  • Step 2: QuickBook Feature: Use our QuickBook system to finalize the date and time for any catering services.

  • Step 3: Checkout: Once you’ve selected your products, proceed to checkout where you will review your order and confirm the details.

  • Payment Methods: We accept various payment methods to make the transaction smooth and easy.
     

After Purchasing
Once your order is placed:

  • Order Confirmation: You will receive an email confirmation with your order details, including expected delivery time (for products) or service date (for catering).

  • What If Something Goes Wrong?: In the rare event of an issue with your order, please contact our support team immediately. Whether it’s a delay, incorrect item, or any other issue, we are here to resolve it.

  • Refund and Return Policy: If the product does not meet your expectations, you can initiate a return or refund. See below for detailed steps.
     

Becoming a DC Member
We offer two types of membership:

  1. Standard Member: Receive exclusive deals, discounts, and product information.

  2. Distributor Member: As a business, you can sign up to distribute our products. This allows you to resell our goods with competitive pricing strategies while benefiting from our high-quality offerings.
     

To become a member:

  • Step 1: Click on the “Become a Member” button.

  • Step 2: Fill in the required details on the registration form.

  • Step 3: For distributor membership, an additional form will need to be filled, and you’ll receive a confirmation email or call from our team.
     

As a distributor, you will also enter into an agreement with Distinction Créole to ensure smooth collaboration and proper pricing guidelines for resale.

Refund and Return Policy
If for any reason you are not satisfied with your product, you can request a refund or return within 30 days of receiving your order. Here’s how:

  1. Contact Our Support Team: Email us at support@distinctioncreole.com or call our hotline.

  2. Provide Order Details: Include your order number and reason for return.

  3. Refund Process: If the product is eligible, we will issue a refund to your original payment method within 7-10 business days.

  4. Return Shipping: For some items, we may ask you to return the product to us. We will provide further instructions if this applies.


Other Key Functions on Our Website

  • Leave Feedback: Share your thoughts on our products or services directly on the website.

  • Subscribe/Unsubscribe: Manage your membership preferences anytime by visiting the subscription section.

  • Distributor Pricing: Once you are a distributor, we will provide clear pricing guidelines to ensure your resale margins are maximized, maintaining competitive prices for your customers.
     

This guideline is designed to make your experience with Distinction Créole as smooth and enjoyable as possible. Should you have any further questions, don’t hesitate to reach out!

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